Billing & Cancellation Policy

1. Overview

This policy explains how paid plans work. It is part of our Terms of Service. Current plans and prices are shown in the pricing section and in the app.

2. Trial

New accounts get a 7-day Pro trial with a card on file. Unless you cancel before the trial ends, it converts to monthly Pro and your card is charged.

3. Payments

• Payments are processed by Stripe. Card details go to Stripe and are not stored on Hypemango servers.
• Plans renew automatically at the end of each monthly or yearly period until cancelled.
• Taxes may be added depending on your location and our tax registrations.

4. Credits and credit costs

Generating posts and running signals uses credits from your plan allowance. What each action costs is shown on the Usage page of every project, and an action is charged once for each service it actually uses.

• Credit costs are set by Hypemango and may change as our costs, providers or features change.
• We will give you at least 30 days’ written notice, by email or in the app, before any increase to the credits an action costs takes effect. Reductions may apply immediately.
• Changes are not applied retroactively: credits already used stay as recorded, and work already underway is charged at the price it started with.
• Removing a draft does not return the credits it used.

5. Failed payments

If a renewal payment fails, the account moves to read-only mode: you can view your data, but creating, editing, and publishing are paused. Full access returns once payment succeeds.

6. Changing or cancelling

• You can cancel at any time from the Billing page.
• Cancelling stops future renewals. Your plan stays active until the end of the period you already paid for.
• You can change plan or billing period from the Billing page; Stripe calculates any proration shown at checkout.

7. Refunds

Refund terms will be set out here before public launch. Until then, contact us about a billing problem or an unexpected charge and we will look into it.

8. Contact

Billing questions: contact us.